In order to protect the customer's information and assets, deposits and withdrawals upon Astar Prime will be encrypted by SSL. Available 24 hours a day. For the withdrawal, customers may choose from the following: bank account, BXONE, BITCOIN.
Easy withdrawal system. Log-in to "My Page", and choose the type of withdrawal. Please be aware that customers shall register bank account information and upload required documents through "My page" prior to withdrawals. If you are not sure which one to choose, or have any questions feel free to contact us any time. Our support system will respond quickly.
|Withdrawal||Basic currency||Withdrawal fee||Minimum deposit||Response time|
|Bank accounts||JPY||free||No setting||2－5 business days|
|BXONE||USD, JPY||free||No setting||on that day|
|bitcoin||USD, JPY||free||0.01BTC||right away|
Please be aware that customers shall register bank account information and upload required documents through "My page" prior to withdrawals. Please provide us the scaned or photo of identification and residence certificates. If the documents are unclear or out of date, we may ask you to resend them again.
* The documents shall be within the expiration date and include issue or expiry date
* The documents shall not be older than three months