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Withdrawal

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Fast and Easy Withdrawal Procedure

In order to protect the customer's information and assets, deposits and withdrawals upon Astar Prime will be encrypted by SSL. Available 24 hours a day. For the withdrawal, customers may choose from the following: bank account, BXONE, BITCOIN.

Easy withdrawal system. Log-in to "My Page", and choose the type of withdrawal. Please be aware that customers shall register bank account information and upload required documents through "My page" prior to withdrawals. If you are not sure which one to choose, or have any questions feel free to contact us any time. Our support system will respond quickly.

Withdrawals

Withdrawal Basic currency Withdrawal fee Minimum deposit Response time
Bank accounts JPY free No setting 2-5 business days
BXONE USD, JPY free No setting on that day
bitcoin USD, JPY free 0.01BTC right away

Uploading Documents

Please be aware that customers shall register bank account information and upload required documents through "My page" prior to withdrawals. Please provide us the scaned or photo of identification and residence certificates. If the documents are unclear or out of date, we may ask you to resend them again.

Identification Documents

  • Driver's license
  • Passport
  • My number card with photo

* The documents shall be within the expiration date and include issue or expiry date

Residence Certificate

  • Resident card
  • Utility bills
  • Bank statement or credit card bills
  • Health certificate

* The documents shall not be older than three months

Warning

  • Our company abide by Money Laundering Acts and do not accept any deposits from the third parties other than customers.
  • Withdrawal of currency different from the base currency of trading account, will be withdrawed after converting with our standard rate.
  • Unexpected stop-out may be executed on an occasion when there is an open position in the withdrawal account.
  • Please pursue your withdrawal procedure after confirming that all the positions have been settled.
  • Withdrawals of five million yen (50,000USD) or more may take more time than usual withdrawals.
  • Withdrawal process from MAM account will be pursued after obtaining the managers approval.
  • If you have any trouble concerning the withdrawals, please contact our support team.